Take the first step in the journey to understanding how to  effectively apply GRAPA’s principles and best practices approach to the mastery of telecoms revenue and risk management cross the full range of carrier products and services for the traditional as well as the non-conventional operation. Learn how this unique compentency based approach can help simplify and supercharge your risk management efforts.

* This certification is a pre-requisite to attendence to any other GRAPA certification events.

Method of Delivery: Online Live Hybrid (Realtime and Recordings available) 
Duration: 5 Hours  
Testing & Workshops: Yes - Required for Certification
Prerequisite :  None 
Certification : CARA (Certified Apprentice of Revenue Assurance) 

The job of managing risk in the telecom has always been a big job and has always been the primary mission of the Revenue Assurance professional. 

But understanding what those risks are, how to find them and how to address them takes a special kind of person, and a special kind of approach.

In this class we introduce the student to the core principles that drive the revenue assurance function, the key issues and challenges that the telecoms industry creates and the proven methods employed to reduce risk and add profit to the company. 

Applying proven approaches to New Problems
This class provides the student with the foundational principles that underlie the practice of successful, relevant revenue assurance and shows how even the oldest, more traditional approaches can still be utilized to solve the emerging generation of problems. 

Students will be introduced to the basic terminology, concepts and unique approaches that network engineers and telecoms professionals take to the incredibly complex and diverse products and services that the telecom offers and will detail the different Revenue Operations Support disciplines and how they integrate to make Revenue Profitablity a reality. 

This course has been identified as a "must see" tutorial for anyone new to the telecoms environment that wants to avoid being overwhelmed by the complexity of the way things are done, and the unique terminology employed. An easy 'upramp' into the fast-paced and highly technical world of modern telecoms. 

1. How roles are organized in the telecom 
2. Roles of Engineers, Sales, Marketing, Finance and Goverance 
3. Role and definition of the Revenue Operations and Revenue Governance Disciplines and the eclectic way they are applied in telecoms 
4. How telecoms manage risk in a unique way  
5. How Revenue Assurance, Fraud Management, Business Assurance and Internal Audit each work in their own ways to mitigate risk
   
6. The fluid and dynamic nature of the telecoms environment 

• Fixed Voice
• Mobile Voice 
• Fixed Data (DSL, Fiber, Cable) 
• Mobile Data (3G/4G) 
• WiFi / HotSpot 
• Broadcast / Streaming

• MPLS and CVPN 
• Leased Line and Private Clouds 
  
• Wholesale (Voice, Roaming, Internet, IXP) 
  
• Satellite and Microwave 

• 5G
• IOT 
• OTT 

What people learn in this class, and all GRAPA training , is that success in the practice of RA depends more than anything else on the competency that the professional develops and exercises throughout their career. Professional ethics, being in alignment with managements directives and appetite for risk, being sensitive to the governance approach being taken by the firm and the application of standard procedures, best practices and a commitment to the principles of governance are taught and explained in this class. (A real key to understanding what GOOD revenue assurance is and how to practice that way.) .